SHIPPING AND RETURNS:

Our shipping prices are calculated at a flat rate depending on the destination of the customer and are displayed to you at checkout. This allows us to keep our product prices lower and makes multiple item shipping cheaper for you all, it also helps to keep all costs transparent.

We currently only offer returns/refunds for damaged or defective products and prints that have arrived to you in such condition. Should your order not arrive through fault of the courier we will gladly offer you a reprint or full refund. Please remember to add your order number, full name and contact details to any enquiries in regards to shipping or refunds. Thank you all for your business!

What policies ensure safe working conditions in your supply chains?

We take safe and fair working conditions seriously and we expect the same from our partners.

When working with suppliers, we make sure they commit to upholding human rights and fair labor practices throughout their supply chains.

Here’s how we ensure:

  • Legal compliance: All suppliers and their subcontractors must follow local and international laws that prohibit forced labor, slavery, and human trafficking.

  • Code of Conduct: Our partners agree to a Code Of Conduct that outlines our expectations for ethical business practices. This includes a firm stance against forced labor, child labor, and any form of illegal or unsafe employment. setting a unified standard for all supply chain partners, from raw materials to final production.

  • Supplier diligence: Strengthening supplier accountability is a key priority. We ensure important steps are taken to reinforce oversight across our supply chain.

We believe in building partnerships with suppliers who share our values of responsibility, respect, and transparency.

Production process:

At Lucent Sanctuary, we reject the wasteful "churn and burn" model of the fashion industry. We don't stockpile thousands of mass-produced garments in a warehouse waiting to be sent to a landfill.

Instead, every single item in our store is Consciously Created.

How It Works: When you hit "buy," the process begins. Your item is printed, embroidered, and hand-finished specifically for you. This allows us to offer unique, alternative designs without contributing to the global textile waste crisis.

The Timeline (What to Expect): Because we value quality over speed, our process takes a little longer than the corporate giants.

  • Production Time: Please allow 1-3 business days for your item to be crafted.

  • Shipping Time: Once tailored, it is shipped directly to you.

  • Total ETA: Most customers receive their orders within 5–14 business days.

Why it’s worth the wait:

  • Zero Waste: We only produce what is actually wanted.

  • Great Quality: Your gear isn't sitting in a dusty box for months, it's fresh.

  • Independent: You are supporting a local, Australian-owned brand.